Got Questions? We’re Geared Up with Answers.

From product details to order info, this is your one-stop hub for all things Raklox.

No jargon, no fluff — just real answers for real riders.

PRODUCT DETAILS

Is Raklox compatible with all bike racks and bikes?

Raklox is designed to work with most standard bike racks and anchoring systems. Currently we have 2 brackets that fit the two most common sizes of top tubes on racks. Please be sure to select the correct sizing when you purchase.

 

Currently our anchor point only fits steerer tubes between 29-34.5mm. This will not fit on some lower end bikes and downhill bikes with small steerer tubes.

Will it damage my bike frame?

No. When fitted correctly, the lock will not touch the bike frame. Raklox uses a unique locking mechanism that anchors permanently into your bike’s steerer tube, creating a secure, damage-free point for the lock to attach. We also include chain adjusters so you can fine-tune the chain length, ensuring just the right amount of slack for a perfect fit — no rubbing, no frame contact, no damage.

Can I lock two bikes with one lock?

No, each lock is tailored to one position on your rack.

What’s it made from?

Raklox products are engineered from aircraft-grade aluminium, paired with high-security square-link chain and a precision locking mechanism for ultimate protection.

ORDERS & SHIPPING

How long will it take to get my order?

Orders typically process within 1–3 business days, and standard delivery takes about 5–7 business days depending on your location and shipping option selected.

Where do you ship from?

Orders are shipped from our main distribution centre in nowra, NSW to ensure fast and reliable delivery.

Do you ship internationally?

Not yet, but please send us an email if you want to become a distributer.

 

I didn’t get a confirmation email. What should I do?

First, check your spam or junk folder. If you still don’t see it, contact our customer service team with your name and order details, and we’ll resend it.

RETURNS & EXCHANGE

What’s your return policy?

Most items can be returned within 30 days in new, unused condition for a refund or exchange. Some exclusions may apply.

How do I request a return or exchange?

Contact our customer service team to request a return authorization, then follow the provided instructions for sending back your item.

Is there a warranty?

Yes Raklox products come with a standard warranty covering manufacturing defects. Warranty terms may vary by product.

Can’t Find What You’re Looking For?

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